SkullFace -Tough Case for iPhone®

Returns Policy

We do not provide refunds for Buyer's Remorse or incorrect sizing because we print your items specifically for your order. Please refer to our sizing guides on the product page. This allows us to reduce stock and effeciency.

You may return defected items that are new or unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail to receive photos of the defected or incorrect item. Once approved by one of our staff we will notify you of your refund approval. Once we've received and processed the returned item, we will issue the refund.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please be patient with with the time you receive your item. We print product to order, which means we make your gear when the order is placed. This allows us to run efficiently as a company and we truly appreciate your understanding with this process.